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Terms and conditions

Last updated: 7 August 2026

These terms govern the use of an account and take effect when registration is completed. Opening an account confirms that they have been read and accepted. Where a promotional rule and a clause below disagree, the promotional rule applies to that promotion only and these terms apply to everything else.

1. Definitions

  1. "We", "us" and "the operator" mean Hell Spin, the operator of this site under a Curaçao licence.
  2. "You" and "the player" mean the natural person in whose name an account is registered.
  3. "Account" means the personal profile holding the balance, transaction history and settings.
  4. "Real balance" means funds available for play or withdrawal without restriction. "Bonus balance" means funds subject to a wagering requirement.
  5. "Wagering requirement" means the total qualifying turnover needed before a bonus balance converts to real balance.
  6. "Round" means a single spin, hand, draw or bet resolved by the game provider.

2. Eligibility

  1. An account may be held only by a person aged 18 or over. Age is verified against an identity document.
  2. You are responsible for confirming that using the service is lawful where you live. We do not provide legal advice on that question and we do not hold an Australian gambling licence.
  3. One account per person, household, device, IP address and payment instrument is permitted.
  4. Employees of the operator, of its suppliers, and their immediate families may not hold player accounts.
  5. An account is personal. It may not be transferred, sold or operated on behalf of another person.
  6. Players who have self-excluded may not register again for the duration of that exclusion.

3. Registration and verification

  1. Registration details must be accurate, complete and kept current. A change of name, address, email or telephone number must be updated in the account.
  2. Login credentials are personal. You are responsible for activity carried out under your credentials, and two-factor authentication is available and recommended.
  3. Verification may be requested at any time and is mandatory before the first withdrawal, on a change of payment method, and above a cumulative deposit volume of A$3,000.
  4. Accepted documents are a valid photo identity document, a proof of address issued within the previous three months, and evidence of ownership of the payment instrument.
  5. Play and withdrawals may be suspended while verification is outstanding. Funds are not forfeited by such a suspension.
  6. False information, an altered document or a refusal to verify results in closure of the account, cancellation of winnings and return of deposits, subject to any legal obligation to withhold.

4. Deposits and withdrawals

  1. The account currency is selected at registration and fixed at the first deposit.
  2. Payment instruments must be held in the name of the account holder. Third-party payments are refused and returned to source.
  3. Minimum amounts, ceilings and processing times are published on the deposits and withdrawals page and form part of these terms.
  4. Withdrawals are returned to the method used for the deposit wherever the provider supports it, as required by anti-money-laundering rules.
  5. A withdrawal request is reviewed within 0–24 hours. A pending request may be cancelled by you; a request in processing may not.
  6. We charge no commission. Charges applied by a bank, a payment provider or a blockchain network are borne by you.
  7. Dormant accounts with no login for 12 consecutive months may be charged an administration fee against a remaining balance, after notice by email.

5. Bonus terms

  1. A bonus must be activated before the qualifying deposit is confirmed and cannot be applied retroactively.
  2. The standard wagering requirement is 35x the bonus amount unless the offer states otherwise, and the maximum bet during a play-through is A$7.50 per round.
  3. Game contribution rates and the list of excluded titles are published on the bonuses page.
  4. One active bonus is permitted at a time. Further offers remain queued.
  5. A withdrawal request made while a play-through is outstanding cancels the bonus balance and the winnings attached to it.
  6. Bonus abuse — including coordinated play across accounts, low-risk covering bets and stake patterns designed solely to satisfy turnover — voids the bonus and any resulting winnings.

6. Prohibited conduct

  1. Opening or operating more than one account, including through a relative or an intermediary.
  2. Using software that automates play, interferes with a game client or exploits a defect in a game.
  3. Continuing to play a game known to be malfunctioning. Rounds affected by a malfunction are void and stakes are returned.
  4. Using the account to transfer funds between players or to convert one payment method into another.
  5. Providing false information, forged documents or another person's payment instrument.
  6. Abusive conduct towards support staff or other players in chat features.

7. Liability

  1. The service is provided as it stands. Uninterrupted access cannot be guaranteed, and maintenance windows are announced in advance where practicable.
  2. Game outcomes are generated by the supplier's random number generator. A result recorded on the supplier's server is decisive in any discrepancy with what a client displayed.
  3. We are not liable for losses caused by a connection failure, a device fault, or credentials disclosed by you to a third party.
  4. Nothing in these terms excludes liability that cannot lawfully be excluded, including under Australian Consumer Law where it applies.
  5. An obvious error in odds, payout or bonus configuration entitles us to void the affected rounds and return the stakes.

8. Account closure

  1. You may close an account at any time from the settings or by writing to support; a remaining balance is paid to a verified method.
  2. We may close or suspend an account for a breach of these terms, on a legal or regulatory instruction, or where fraud is suspected.
  3. Where closure follows a breach, deposits are returned and winnings arising from the breach are cancelled.
  4. Self-exclusion under the responsible gaming policy cannot be reversed before the chosen term expires.
  5. Records are retained after closure for the period required by anti-money-laundering law.

9. Disputes

  1. Raise a complaint with support first, quoting the account email, the transaction or round identifier and the time of the event.
  2. A first response is provided within 24 hours and a final position within 14 days of the complaint being logged.
  3. If the outcome is unsatisfactory, the matter may be escalated to the licensing authority named in the operator's licence statement.
  4. Server logs and the game supplier's records are the evidential basis for resolving any dispute about a round.
  5. Complaints must be raised within 30 days of the event to which they relate.

10. Amendments

  1. These terms may be amended. The date at the top of this page shows when the current version took effect.
  2. Material changes are notified by email and on first login after the change.
  3. Continued use of the account after a change constitutes acceptance of the amended terms.
  4. If you do not accept a change, you may close the account and withdraw the remaining balance.
  5. The English version of these terms prevails over any translation.